I’m a California based product, strategy, and business operations leader with experience in the technology and health care industries. My expertise focuses on the conception, execution, and implementation of strategies to launch new products, enter emerging markets, scale global operations, and address the most complex issues organizations face today.
At OpenAI, I’m the Chief of Staff where I lead scaled growth, strategic planning, program management, and operational excellence for the Trust & Safety (T&S) organization. T&S builds, implements, and manages the robust policies, platforms, and teams that ensure Artificial General Intelligence (AGI) is safely developed and responsibly utilized. OpenAI is an AI research and deployment company based in San Francisco, California whose mission is to ensure that AGI benefits all of humanity. From founder Sam Altman: “If AGI is successfully created, this technology could help us elevate humanity by increasing abundance, turbocharging the global economy, and aiding in the discovery of new scientific knowledge that changes the limits of possibility.” OpenAI’s cutting-edge technology includes ChatGPT, DALL-E, and Whisper.
Prior to OpenAI, I was a Product Manager at Chime on the Core Experiences team where I owned the product strategy and roadmap for Personalization and Member Experience. Core Experiences led initiatives for Chime’s most important products including Enrollment, New Member Experience, Virality (Referrals), Personalization, and Platforms to get Chime’s product in the hands of the next XX million members. Chime is the fastest growing challenger bank in the United States with a mission to bring financial peace of mind to all Americans through innovative financial products like fee-free checking and savings accounts, SpotMe and Boost (overdraft protection), Pay Anyone (P2P payments), lending, insurance, and more.
Prior to Chime, I was a Strategy and Operations Lead of Global Business at Google. I provided thought leadership to cross-vertical leadership teams, delivered business insights through a customer and industry focused view, and developed initiatives, plans, and metrics to operationalize strategies for Google’s $100+ billion Ads business. My work influenced executive stakeholders and impacted cross-functional teams to achieve operational excellence and exceed ambitious organizational goals as we built for the next billion users. Google has 8 products that have over 1 billion users worldwide (Search, Gmail, YouTube, Chrome, Android, Google Maps, Google Play Store, and Google Drive) and a suite of services that reaches over 90% of people on the internet.
Prior to Google, I worked for one of the most groundbreaking and dynamic startups, Airbnb, whose mission is to create a world where everyone belongs through a robust, reliable, and innovative platform that connects millions of people together. I advanced that mission as a Global Program Manager on the Infrastructure and Innovation team where I led teams and drove the execution of critical large scale strategic and operations initiatives as new products are launched. In 10 years, Airbnb has grown to 5+ million listings in over 191 countries– larger than the world’s top 5 hotel brands combined– and continues to disrupt the travel industry with new and innovative services that empower local communities across the globe.
Prior to working in tech, I was a management consultant for 2 of the Big Four consulting firms– Deloitte and KPMG— specializing in life sciences and health care. My health care work was meaningful to me because of the tremendous impact it had on protecting vulnerable patient populations, optimizing operational performance to improve outcomes, increasing accessibility and affordability of care, and maintaining the integrity of the United States health care system. My projects have included everything from formulating and executing strategic initiatives to large-scale process and program implementation for some of the largest Fortune 500 hospitals, health systems, and organizations across the country.
I graduated from the University of California, Los Angeles (Go Bruins!) with a bachelor’s degree in Biological Anthropology and the University of Southern California (Fight On!) with a Master of Health Administration (MHA) from the Sol Price School of Public Policy.
Outside of work, I have 15+ years of experience as a career coach and academic mentor where I’ve helped over 500+ students and young professionals around the world secure dream offers from elite universities such as Harvard, Yale, Princeton, MIT, INSEAD, and UCLA and top companies such as Google, Facebook, Airbnb, McKinsey, Bain, and the Boston Consulting Group. I’ve provided career advice, university admissions consulting, job hunting strategies, resume/CV/cover letter reviews, interview preparation (behavioral and case study), and other guidance to better equip the next generation of young professionals for success. I’m a public speaker frequently invited by companies, universities, and affinity groups to present on topics such as: leadership, career growth strategies, workplace dynamics, work-life balance, and interpersonal skills.
I’m an avid traveler who has explored over 40+ countries in 6 continents. I’m also heavily involved in multiple charitable organizations whether through the commitment of time or the contribution of resources to extend the opportunities I’ve received in life to others in need.
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I have learned, that if one advances confidently in the direction of his dreams, and endeavors to live the life he has imagined, he will meet with a success unexpected in common hours.
Henry David Thoreau
The art, science, and craft of formulating, implementing and evaluating cross-functional decisions that will enable an organization to achieve its long-term objectives.
The practice of helping organizations to improve their performance, operating primarily through the analysis of existing organizational problems and the development of plans for improvement.
The process of inspecting, cleansing, transforming, and modeling data with the goal of discovering useful information, suggesting conclusions, and supporting decision-making.
The process of measuring the output of a particular business process or procedure, then modifying the process or procedure to increase the output, increase efficiency, or increase the effectiveness of the process or procedure.
The discipline to prepare and support individuals, teams, and organizations in making organizational change.
The organizational lifecycle function within a company dealing with the planning, forecasting, and production, or marketing of a product or products at all stages of the product lifecycle.
Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning, and focused effort.
Paul J. Meyer
A mentor is someone who sees more talent and ability within you, than you see in yourself, and helps bring it out of you.
Bryan is an enthusiastic, knowledgeable mentor who gives great advice on marketing yourself and navigating tricky corporate politics, which has been invaluable to me. His career coaching is practical, encouraging, and suited to the individual; whether you’re someone who needs to be pushed to dream bigger or someone who needs to be reminded of the constraints of reality, he will tell you what you need to hear. He is generous with his time, particularly for someone so far along in his career. Through his own experience and extensive network, he knows how things work (e.g., what interviewers want to see, timing the recruiting process). If you have the opportunity to get career advice from him, take it.Janet Lu, Harvard University
Bryan is a great mentor. He has in depth knowledge which he is willing to share. He takes the time to make sure one gets a complete picture. He is very helpful and kind. I highly recommend anybody wanting a career advice to talk to Bryan!Kishan Venkataramu, Harvard University
Bryan has been a wonderful mentor to me. We connected via an interview process and it was surprising to see how invested he was in my success. He made a conscious effort to help me in navigating my recruiting process and was instrumental in shaping my career in technology. With his deep experience in technology and profound interest in coaching, I was able to think more strategically and critically about my career decisions ranging from accepting an offer to designing career goals. He is always very proactive in helping me connect with the right people to help me achieve more. I feel grateful to have built this incredible relationship by serendipity.Nikhita Gupta, Yale University
Bryan responded very quickly to my questions and he gave very clear and practical advice on how to go about managing my career. He does not beat around the bush and simply tells you what you need to hear to move forward. He is also very thorough and always asks if and when you need more help. Overall, you know that he cares about helping you; so talk to him if you have a chance!Han Huynh, Columbia University
Bryan provided valuable career coaching and mentoring to me. His ability to churn out paragraphs of pertinent, prudent advice is astounding, especially given that he is often making the time to respond just moments before a flight. His perspectives and guidance on everything from resume editing and personal branding to job search and interview strategies are enlightening. I am very fortunate to have his support and encouragement.Michael Deng, University of Pennsylvania
Bryan is a natural mentor and coach. He is approachable, open, and dedicated to helping students like myself break through their roadblocks in order to achieve their professional goals. He provided strong insights and comprehensive feedback on my resume. Bryan is incredibly responsive, listens intently, and genuinely cares about the students who reach out to him for guidance. I highly recommend him to anyone looking for a knowledgeable mentor who will create the positive space to support your professional development!Wendy Trang, University of California, Los Angeles
I am so lucky to have found Bryan through the USC Marshall network. Bryan is someone who wants to see others succeed. After only a few conversations, Bryan bolstered my resume and offered me invaluable career advice in which he not only painted his path out for me, but helped me color in more lines on mine. Bryan took the time to listen to my concerns as a student living in this uber competitive world. I certainly look up to Bryan and plan to continue learning from him as I finish my undergraduate career and move forward into my professional life.Cameron Pomerantz, University of Southern California
Bryan is an exceptional mentor with a great sense of humor and an impressive ability to provide simple, aha-moment-inducing advice. After learning of his life story and career path, I reached out to him expecting a short text convo with a few nuggets of wisdom due to his very busy schedule. Though, he ended up expressing interest in becoming my mentor based on my resourcefulness, emotional intelligence, and drive. Since then, he has been highly responsive, supportive, and insightful. Bryan has helped me tremendously over the course of my college years– instilling in me his principles for success, teaching me how to fail forward, helping me hone my leadership style, and giving me practical advice to reality-test and execute my goals. He is an invaluable mentor and career cheerleader who I appreciate immensely and would without a doubt credit him as a key part of my leadership growth.Taylor Crain, Rice University
Bryan’s mentorship made all the difference during a difficult transition in my career that unluckily involved job hunting in the time of COVID. He demonstrated a keen intuition for understanding my context and thoughtfully wove that into the guidance that he provided. Bryan always struck the right balance between being realistic (based on his deep cross-industry knowledge) and motivational (which galvanized me through gruelling rounds of interviews). I owe my dream job offer to Bryan and highly recommend him as a career coach.Stella Chang, KPMG
I’m so thankful to Bryan who helped me with my MBA application to INSEAD. I had an untraditional background with career jumps from engineering to nonprofit to the consulting industry and Bryan helped me weaved those experiences into a great story. He helped review my resume and essays in great detail up to the smallest grammar mistakes. During several back-and-forth email communications, he always responded promptly with easy to follow direction. He continued looking after my application until everything was in place. I will look for Bryan’s help again in the future for shaping my professional portfolio.Randi Liustanto, INSEAD
As a current graduate student, I reached out to Bryan to seek career advice and to learn more about his experience. I am very appreciative that Bryan took the time to speak with me. Bryan is very knowledgeable in areas such as consulting, health care, program management, and professional development. In addition, he provides detailed and honest feedback on resumes. I highly recommend students to reach out to Bryan for career advice and resume assistance.Alexandra Rossi, University of Southern California
Bryan’s mentorship is invaluable. His career path and cross-industry experience allows him to offer tailored guidance that greatly helps students’ professional development and prepares them to pursue – and succeed in – competitive positions.Madison Seeley, University of Southern California
Bryan was a great asset for me to leverage within the USC Alumni Network. He has a great amount of knowledge about recruiting in college and I found that the advice he gave me was relatable and very helpful for finding a job. He spent hours analyzing my resume and finding keywords that were more aligned with the role and company I was interested in. Despite not being a designer, he looked over my portfolio to help me prioritize what my strengths should be and how I should showcase them on my website. This simply shows that regardless of field or major, Bryan will be able to help with anything! I definitely recommend asking him for advice as a conversation with him made me feel much more prepared for the path I want to take in my career.Sreya Shah, University of Southern California
Bryan is incredible! he is so helpful and easily approachable. I have been consistently impressed with Bryan’s positive attitude during the time that he was helping me with my questions on career and resume.
It is a pleasure for me to highly recommend Bryan for you as a career mentor.
I have been very fortunate to have a mentor like Bryan who truly cares for my career growth. Bryan was very open to chatting from a cold email and consistently follows up with me about my new roles providing his genuine opinions as well as constructive advice as to what’s next ideally. Not only is Bryan strategic in execution, he’s effective in leadership and offers realistic guidance. He will be a valuable resource in any executive role.Arthur Tang, Chapman University
I have had the opportunity to be coached by Bryan for the past year and a half. I truly admire Bryan’s ability to take time out for students like myself in the midst of his hectic travel schedule. Bryan has the ability to draw a realistic picture of how the “real world” is and continuously motivates me to fight for my professional goals in life. Additionally, Bryan always paid close attention to my questions and concerns and made an effort to help me improve my professional profile. Though he’s never one to draw attention to himself, Bryan’s positive attitude and the respect others feel toward him are palpable.Shipra Shah, University of Southern California
I really appreciate Bryan’s career coaching as my mentor which helps me grow fast. He scheduled meeting with me and shared his experiences as a healthcare consultant. In this way, I could get more insight into their structure and goals. He also offered valuable advice on resume/cover letter writing and interview preparation. More importantly, he made me understand how I can position myself as an international student. Since then, I became more confident to brand myself when competing with native speakers.
Whenever I had questions or concerns, Bryan responded right away—and even followed up later in the week or month to make sure my issues had been resolved. His patience and willingness to help motivated me to do my best.Chengcheng (Abby) Gong, University of Southern California
As a mentor, Bryan always offers valuable and honest advices. Bryan and I met through the USC MHA program, and he became my go-to person for academic and career questions. Bryan is very passionate in helping other young career starters. He is personable and considerate. I would recommendation Bryan to anyone who is looking for a mentor without reservation.Amanda Kuo, University of Southern California
If there is anyone I trust with resume revisions and any job search-related matters, it would be Bryan. As a good friend of mine, I reached out to him for help on fixing up my resume. I had been job hunting for over eight months without any interviews, so a change was necessary. With his expert knowledge of what employers look for in a resume, my updated resume with his help yielded a job interview within a week. Bryan is incredibly personable, positive, and has the can-do attitude that can overcome any problem. When it comes to seeking assistance concerning the job search, it is with utmost regard that Bryan has my recommendation.Caroline Cata, University of Florida
When it came to making pivotal decisions in regards to the direction of my own career, Bryan was the first person I sought out. I’ve known Bryan for several years and most recently entrusted him with the responsibility of looking over my résumé for evaluation purposes. He went above and beyond and worked quickly and efficiently to transform my original product into something that I, to this day, feel confident in sending to potential employers. He has gone above in beyond in work with my résumé, also providing excellent tips and instilling me with confidence to tackle my interviews. I would recommend Bryan ten times over for any of his career pursuits as I am confident he would be an excellent asset to any team.Neondra Burrell, Wayne State University
Bryan’s coaching skills are stellar. He helped me gain perspective, practicality and has guided me in my transition from undergrad to an early careerist. He advised me on goal-specific habits and provided support with my resume. His creative perspective in the areas of Project Management and Consulting transition well into the coaching and mentorship roles. I give the highest recommendation for Bryan’s services.Sergio Chairez, University of California, Irvine
I have had the pleasure of working with Bryan Banisaba for the last year while he served as my mentor in the consulting world. Bryan has a wide variety of experiences through his years and his outstanding record in each of the companies he has worked at allowed me to be prepared in how to tackle any upcoming issues. One of the things that stood out the most to me is the honesty of what to expect as well as determination. He always sets the bar higher for himself because he wants to achieve more and so he has helped me to do the same. He has been a great mentor from day one!Kahan Bhankharia, University of Southern California
When it comes to career advice and resume building, Bryan is the first person I would turn to. I’ve had the pleasure of being mentored by him for several years now and I’ve made a lot of strides in my career thanks to his expert knowledge. His positive attitude and insightful yet honest tips have also been invaluable and helped me build confidence as a professional. Bryan has my utmost recommendation and would be a fantastic asset for any team.Grace Jing, University of Southern California
Bryan is an amazing person with tons of knowledge about career development. Not only did he helped me learned more about the tech industry, but he also provided me with some great suggestions about my career growth. Highly recommended for anyone that are looking for career advice or development.Godfrey Wang, University of California, Los Angeles
Over the last year, Bryan Banisaba has been a professional mentor to me. Through this, I have received help with making both my resume and cover letter focused toward consulting positions. Bryan has a demanding job, but his reliability is second to none. When he offers his aid, I can trust that he will make time and follow through.Kathryn Greenizen, Georgia State University
Bryan provides excellent professional mentorship to his junior colleagues. His deep industry knowledge in healthcare, business, and higher education is critical when learning how to brand one’s self. Bryan goes above and beyond with any task he takes on, and this is true of his mentoring. He takes the time to learn and understand his mentees and their career goals, and then presents realistic and concrete steps to successfully move forward. Bryan delivers thorough and extensive feedback on resumes and cover letters. He also makes himself available as needed throughout the job market process (e.g., negotiations). Bryan’s leadership is second to none. Any and every team is and will be elevated by Bryan’s presence.Tissyana Camacho, University of Michigan
Knowledge is of no value unless you put it into practice.
> Strategy and implementation of a comprehensive national insurance solution in the Japanese home-sharing market compliant with Japanese Financial Services Agency regulations for a large (>$30 billion) Silicon Valley startup
> Strategy and cross-system integration for a top 15 U.S. county (>$5 billion) across 300+ public sector programs and departments resulting in a decrease in operational waste by 15% and an increase in savings by $41.6 million over 12 months
> Growth strategy and process implementation for a large ($>20 billion) Southern California health plan
> Development and execution of process improvement project using lean six sigma methodology to increase data capture rate of insurance losses; recognized $10 million+ in previously undetected claims
> Cost savings analysis for final recommendation to a $50B biotechnology firm; synthesized deliverables for over 20 client managers and three work streams including: returns, spoilage, and clinical trials to reduce lost revenue by 18% over 2 years
> Program management for $2B hospital system’s 340B Drug Pricing program providing functional subject matter expertise, technical insights and recommendations, and issue resolution to reduce WAC spend by 22% and increase net savings by $8.5 million per year
> Development of business strategies for a $30B pharmaceutical organization, including analysis of process workflows, working capital, and financial inefficiency and new business opportunities and delivered recommendations to increase profitability
> Project management, cross-functional collaboration, and implementation of a knowledge management system (Atlassian) for a 200+ member Trust and Safety organization
> Project management of RFP process and implementation of a workforce optimization software for 1000+ member Customer Experience and Trust and Safety organizations
> Strategy, implementation, and optimization of 340B Drug Pricing Programs in multiple large (>$10 billion) regional health systems
> Project management and execution of the scope, schedule, and budget of multiple IT implementation projects of various complexities in medical office buildings and hospital facilities throughout Southern California
> Strategic risk and enterprise risk management for a (>$2 billion) private, not-for-profit clinical research center, hospital and graduate medical school in Southern California
> Clinical documentation assessment and process improvement for a (>$1 billion) skilled nursing facility organization
> Internal due diligence; secondary research, and client relationship management to inform $2B health care firm in a $10 million OIG disclosure
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Education & Certifications
An investment in knowledge pays the best interest.
- In Progress
- GMAT: 780
- Graduated summa cum laude (top 1%)
- Dean’s Honor List
- Full Tuition Scholarship Recipient
- Chancellor’s Blue and Gold Scholarship
- Graduated magna cum laude (top 5%)
- Upsilon Phi Delta Honor Society
- Senior Editor of Policy and Practice
- Graduate Student Ambassador